Terms and Conditions
Last updated September 2026
What we do
M5NGO receives packages on behalf of cruise ship crew at our warehouse in Galveston, Texas, holds them safely, and hands them to you in person when your ship is in port. We do not deliver packages to the ship or anywhere else — pickup is at our warehouse only.
Tracking
We don't provide our own tracking system. The store you buy from (Amazon, Walmart, eBay, or any other retailer) gives you its own tracking number for delivery to our warehouse. Once it arrives with us, we hold it and organize it under your account.
Addressing your package
Packages must be addressed with your name, ship name, and Crew ID exactly as shown on the shipping instructions on this site. We match incoming packages to accounts using this information — incorrectly addressed packages may be delayed or unclaimed.
Payment
Payment is due at pickup and can be made by debit card, credit card, or cash. Pricing is shown to you before you complete pickup — there are no hidden charges.
Unclaimed packages
Please pick up your package promptly once notified it's ready. Packages held for an extended period without pickup may be subject to additional handling.
Liability
We take reasonable care of every package while it's in our warehouse. M5NGO is not responsible for damage that occurred before a package reached us, or for the contents, value, or legality of items shipped to our address.
Contact
Questions about these terms? Reach out through the contact form on our homepage.